Terms and Conditions

By purchasing from FEINOV™, you agree to the following terms.

Product Policy

FEINOV™ products are handcrafted botanical bath rituals designed for personal self-care. Due to the hygiene nature of these products, all purchases are non-returnable and non-refundable once delivered.

Orders & Payments

All orders are subject to availability and confirmation. FEINOV™ reserves the right to cancel or refuse any order if necessary.

Product Variations

As our products are handmade with natural botanicals, slight variations in color, fragrance, or texture may occur. These variations are natural and do not affect product quality.

Intellectual Property

All content on the FEINOV™ website including text, branding, images, and designs are the property of FEINOV™ and may not be copied or used without permission.

Website Use

Users agree not to misuse the website for unlawful activities, spam, or harmful behavior.

Shipping & Delivery

At FEINOV™, every order is carefully packed to preserve freshness and quality. Orders are typically delivered within 5-7 business days, depending on location and courier availability.

Once shipped, delivery timelines are managed by the courier partner.

If a product arrives damaged during transit, please contact us within 24 hours of delivery with photos of the product and packaging. After verification, a replacement may be provided for the damaged item only.

Product Use & Safety

• For external use only.
• Patch test recommended before use, especially for sensitive skin.
• Single-use bath ritual product.
• Do not open the potli bag; place it directly in warm bath water and allow it to soak.
• Avoid contact with eyes.
• Store in a cool and dry place.
• Use within one month of purchase for best freshness.
• Discontinue use if irritation occurs.